idex24 is a value added data transfer solution that enables ocean carriers and asset owners to receive the data from their depots, terminals and factories in a unified manner. idex24 is delivered as a hosted service and supported by a 24 X 7 support. Through its clean data validation service, idex24 provides customers with a definite value addition by ensuring that the data is delivered in its cleanest form as required by their systems in the quickest time. Today, over 400 depots worldwide are transmitting through idex24 on behalf of our customers.
Key Features:
Multiple data input (enables easy adaptability across depots located globally)
Transmission of both ANSI and EDIFACT files
Relevant and clean data through the incorporation of “Clean Data Validation Service”
Availability of sensitive reports like online status summary, report generator and clean data service
Built on .NET technology (enables rapid enhancements along with customized solutions at competitive rates)
Guaranteed training of employees at depots (facilitates quick integration with workflow)
Regular enhancements to accommodate industry needs and enable customers to react to industry changes without delay
Key Benefits:
1. Multiple Data Input
idex24 allows you the flexibility to input data through FTP, email or even web upload. In case depots do have a file creation software, the system provides a simple and easy to use web user interface.
2. Multiple EDI (Electronic Data Interchange) Standard Compatibility
idex24 accepts all standard ISO EDI files. Depots can continue with the EDI formats they are using currently.
3. Customized Data Retrieval
The data can be made available to the customer’s IT system in any required format. This means there is no change required to be done in the IT environment of the users. The data can be made available as ANSI, XML or in any other format.
4. Online Activity Status Summary
Asset owners lose out when containers remain idle due to the time lag between rentals. idex24 generates online summary statements giving you exact details on the movement of your containers on an almost real time basis.
5. Clean data validation service
Customers can choose any number of validations from a list of over 130 that idex24 supports. Once switched on, the system will ensure that the data received from the depots, terminals and factories is verified for the validations that are switched on. The system will automatically trigger emails to the concerned origin of data informing them about the non compliance. This removes the need for any manual corrections at the customer’s side, thus directly enhancing business efficiency.
6. Reports
With idex24, you can generate business activity reports based on multiple search criteria and constraints.
7. Deployment
Deployment is taken up by the idex24 helpdesk. Well defined process and methodologies are in place to induct and train the worldwide depots. We work as the extension of our customers in this regard.
8. Quick Deployment
idex24 can be installed and setup for operation within a few hours. We also offer a dynamic support system to guide you through the process of deployment.
Our servers are managed by ‘Microsoft Gold Certified’ partners, assuring:
Minimal downtime for maintenance
Effective disaster recovery
Weekly backups
High level of security
Support Services
idex24 provides a well established support system to cater to your needs round-the-clock, 365 days a year. Our team consists of professionally qualified personnel sensitive to client needs. The application is hosted at one of the most reliable servers in the world.
We enter into a Service Level Agreement with our clients to emphasize our commitment to serve your needs at all times. We have put in a multi-level support system with clear escalation paths to provide the visibility and support needed by our clients.
The modes of support offered by us include:
Support via live chat: An expert support team is available 24 x 7 to guide you step-by-step until your query is resolved to your satisfaction.
Support via email: Alternatively, you can use the email facility to send a mail to our support staff explaining your problem. You can expect to receive a response 24 x 7.
Support via telephone and fax: Support staff is available to take your calls on the telephone from Monday 2.30 (GMT) to Saturday 14.30 (GMT). In case of complex problems our support personnel ensure its resolution through continuous follow ups.
Support via help pages on the website: A comprehensive guide for using idex24 is available on our website. In addition to the guide, we also send out specific trouble shooting materials based on client requests. You may request for one by sending a mail with the details of the problem faced by you.
idex24 was developed after incorporating business critical features to our earlier software for data transfer - idx. The re-branded product is more than just a data transfer tool; it actually helps you bring about operational efficiencies that can positively impact your bottom line.
